I always get worked up when I get cases about dodgy dealings or outright fraud, but I get particularly outraged when the victims are vulnerable elderly folk.

Two words in Germiston pensioner Zoe Mtwa’s e-mail of last week leapt off the screen at me. She began by saying that at the beginning of the year a woman who she assumed was “from DStv” called her with a “special offer” of two decoders, two remotes and two dishes. “She also said my instalment would reduce from the R499 which I was paying...